Modernising Insurance Industry Documentation

AI-powered transcription & advanced technologies enhance claims handling and client satisfaction.

Partnering with Insurance Professionals for Exceptional Transcription Services

From car accidents to homeowners claims to natural disasters and more, we work with claims adjusters, agents, and other insurance professionals at insurance companies of all sizes. VIQ Solutions provides prompt and reliable transcription services to insurance organisations, including seven of the top ten property and casualty companies around the country.

Using capture technology and automated transcription solutions paired with a team of highly trained transcription professionals, we have an outstanding reputation for delivering on-time, high-quality results to clients with large workloads and precise expectations.

Empowering Insurance Professionals

Claims and Field Adjusters

Claims professionals spend 50% of their day involved in paperwork and documentation. We provide mobile documentation solutions and services that save time and improve the quality of reports, claimant interviews, fraud inquiries and more. We can provide a fast, accessible, and secure service you depend on to streamline claims processing.

Financial Advisors

Clients expect customised service when it comes to financial wealth management. Financial Advisors can easily streamline documentation workflow, improve compliance, increase productivity, and deliver better client service using mobile dictation and interview recording software along with FirstDraft™ and transcription services.

Insurance Agents

We are experts in the transcription industry and know exactly what it takes to provide prompt, accurate documentation to support the insurance process. Whether in the office or out in the field we provide a variety of recording solutions that enable accurate documentation of interactions with your clients to ensure no detail is missed.

VIQ End-to-End Solution Key Benefits

VIQ’s transformational suite, inclusive of services and solutions, is tailored to support industry proceedings. As an end-to-end provider, our experience allows us to eliminate the risks involved in using multiple one-off software providers or service agencies. Beginning with the capture process, during the management of your recordings or other evidentiary documents, and ultimately resulting in the final transcript delivery, we manage it all. We have a history of providing high-quality, accurate final documents for court proceedings while minimising the costs associated with complex litigation.

Our services and solutions suite can support you in all your insurance industry documentation needs. From automated transcription services, transcription workflow solutions, and options for remote recording and capturing, to secure telephonic recording services, we have you covered.

Find the solution that best fits your needs.

VIQ Solutions offers a unique, end-to-end technology platform to transform recorded content by combining AI and human expertise to create a collaborative experience that drives speed and efficiency for insurance professionals.

Secure

All data and information are secured while in transit and at rest, and our team is bound to strict confidentiality agreements and protocols.

Cost Effective

Our reliable and professional services and solutions offer unmatched value.

Simple

Our online portal simplifies the transfer of information and enables you to remain in complete control of your content throughout the entire workflow.

Collaborative

Our solutions increase accessibility and create searchable, editable and shareable content.

MobileMic Pro™

Create audio recordings anytime, anywhere.

Simply download MobileMic Pro, and your cell phone turns into a high-quality audio recorder that can capture an interview or witness statement anytime, anywhere.

CapturePro™ Mobile

Record and transcribe audio & video, self-edit and collaborate from anywhere.

CapturePro Mobile brings the power of VIQ’s recording and transcription solutions, supported by speech-to-text automation, together as an innovative mobile application for recording and transcription on Android and iOS devices. Capture high-quality digital audio and video recordings, order and receive an automated draft or verbatim transcription services and edit or share your drafts and transcripts securely with your team members all from your smartphone or tablet.

FirstDraft™

Use speech recognition to quickly create draft transcripts.

Our proprietary artificial intelligence platform, aiAssist, automatically generates a draft transcript of audio content in a fraction of the time and cost of traditional services. You can quickly review and edit using the NetScribe Connect web portal or route to the VIQ Services team for editing and formatting.

Transcription Services

Accurately transcribe verbatim documents to use as evidence.

Our experienced, knowledgeable staff provide fast, accurate, secure verbatim transcripts that save time and money.

NetScribe™ Connect

Secure, online transcription management portal.

Secure cloud-based portal for the management of audio files. Simple online order entry, audio upload, and file retrieval using encryption and secure transfer protocols.