VIQ Logo

Meet Tony White, Delivering the Gold Standard of Professional Services

Join us in highlighting our incredible global team as we shine the spotlight on Tony White, a driving force in the UK who orchestrates our Professional Services & Projects, and discover another reason why partnering with VIQ is truly exceptional. 

What is your background and how did you get interested in Client Experience?   

I now have four decades of experience in information technology, starting as a youngster where I learned everything long before I was taught it in school or even University where I took Computer Studies at an Associate Degree level. Upon graduation I moved into ‘proper work’ as a programmer, before then evolving into networking and IT management, then into consulting roles where I took responsibility for systems design and implementation projects. This background was ideal for setting me up for the Professional Services role I now occupy, where I can draw upon a wealth of experience from my background for the benefit of our customers in order to deliver a gold standard service. 

What are your roles/responsibilities at VIQ? 

My role is Professional Services Manager for EMEA (Europe, Middle East and Africa) providing pre-sales support, implementation management and end-user support for VIQ’s paradigm-changing range of products in the evidence capture and transcription fields. 

What do you enjoy most about working at VIQ Solutions?  

I most enjoy the breadth of the role – I am not pigeon-holed into one specific set of tasks, rather I can flex my skills across all sorts of customer requirements which allows me to take a great deal of pride in the company’s accomplishments as I can see how my part in them is valued. At the end of each week it’s a good feeling to know that I have achieved something that makes someone else’s world materially better. 

What are you most proud of/most interesting project? 

I think the most interesting project was the implementation of the UK Court Service’s courtroom audio capture solution, which was a major on-site deployment. As a result of that I was able to enjoy seeing a lot more of my country than I’d had the opportunity to see before and to meet many of our real life end users and learn from their experiences. This background was invaluable for their subsequent support. 

What are your interests and/or hobbies outside of work? 

Other than a geeky gadget addiction that comes with the territory I work in, I’m also very active in the dog showing world, which gets me out of the house and regularly running around far-flung fields with my Irish Setters and English Setters. We’ve now qualified for four years of ‘Crufts’ and we are blessed to have three generations of Irish Setters in our house, two generations home-bred, with babies on the way this summer. 

What does providing a good Customer Experience mean to you? Why is it important? 

In simple terms, providing such an experience is to be able to have the privilege of delighting a customer. Nothing is better than being able to build a relationship where care is reciprocal. To the customer I represent the company, while to the company I represent the customer and to be that channel is the best. For me, I am only happy if the customer is happy and the company is happy, and that is my driver for doing the best for both. 

What do you believe sets our company apart from others in the industry? 

We are paradigm-changing – and we make change beneficial for our customers rather than a challenge, with the deployment of new technologies and greater efficiencies.  

What are your goals and aspirations for the future, both in your personal and professional life? 

Personally, I recently qualified to be able to start breed judging at dog shows and over the coming years I am aiming contribute more to the betterment of my chosen breeds through good breeding and advocacy for continued good health and husbandry practices. Professionally I would expect to do more of the same: support customers, enhance their businesses and deliver many more of those ‘delighters’. 

Thank you for taking the time to learn more about our professional services team.