A reference to “VIQ”, “we,” “us,” “our,” or the “Company” is a reference to VIQ Solutions Inc, a Canadian company, and includes VIQ’s subsidiaries and affiliates (“Related Companies”). A reference to “you” or “your” means the User, individual, or if applicable, the company or legal entity you represent.
1. Activities Covered
2. VIQ’s collection, use, and disclosure of Processor Data:
We receive information from or on behalf of our Customers and their users. Because of the nature of the Services, this information may contain any type of personal data, including names, gender, and age of the accused and witnesses, contact information, location, date, time, judge or adjudicator name, attorney names and gender, incident descriptions, and other identifying information. In some but not all cases, this content is protected by Customer-managed encryption and credentials, but in some instances VIQ’s employees and contractors may have access to this information, or the right to manage it on behalf of Customers.
Subject to our contractual obligations with our Customers, and depending on the particular Services, we use and disclose Processor Data as follows:
Subject to our contractual obligations with our Customers, and depending on the particular Services, we share Processor Data as follows:
3. VIQ’s collection, use and disclosure of Controller Data
When you interact with us through the Site or the Services, or become a Customer or are a vendor, we may collect Personal Data and other information from you, as further described below:
Personal Data that We Collect from Third Parties: We collect Personal Data from third parties, such as lead generation firms.
We use Controller Data as follows:
4. What Personal Data do we Collect?
4.1 Personal Data we collect directly from you may include the following:
4.2 Third Party Analytics Providers
We may use third-party analytics services similar to and including, without limitation, Google Analytics provided by Google Inc. (“Google”) (collectively “Third Party Analytics Providers”).
As a User, you acknowledge that you accept and consent to our privacy practices as well as those practices indicated in the privacy policies of Google Analytics, Facebook and any other Third-Party Analytics Providers we use as linked below.
The following is a list of Third-Party Analytics Providers with whom we partner to place advertisements across the internet.
Name of Third-Party Partner
What info is shared with or collected by this partner
Google Adwords, & Ads Manager
Anonymous order information, IP, and URL clickstream
Anonymous IP, URL clickstream related to viewing specific designer’s products and stores.
5. What device and usage data we process?
We use common information-gathering tools, such as log files, cookies, web beacons, device identifiers and similar technologies to automatically collect information, which may contain Personal Data, from your computer or mobile device as you navigate our websites or interact with emails and other messages we send you.
5.1 Non-Personally Identifying Information and Log Files
As is true of most websites, we gather certain other non-personally identifying information (“Non-PII”) automatically via log files. This collected Non-PII may include your Internet Protocol (IP) address (or proxy server), device and application identification numbers, your location, your browser type, your Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage. This Non-PII is used to analyze overall trends, to help us provide and improve our websites and to guarantee their security and continued proper functioning. We may also collect IP addresses from users when they log into the services as part of the Company’s security features.
5.2 Cookies, web beacons and other tracking technologies
When you visit our Sites, our servers or an authorized third party may place a cookie on your browser, which can collect information, including Personal Data, about your online activities over time and across different sites. Cookies allow us to track overall usage, determine areas that you prefer, make your usage easier by recognizing you and providing you with a customized experience.
We may also use web beacons on our Sites and other electronic marketing. For example, we may place web beacons in marketing emails that notify us when you click on a link in the email that directs you to one of our websites. Such tracking technologies are used to operate and improve our websites and digital communications and track the clicking of links or opening of messages.
The Third Party Analytics Providers in the table in Section 4.2 are the third party vendors with whom we partner to place advertisements across the internet.
As described above, we or third parties may place or recognize a web beacon or unique cookie on your browser when you visit our Sites for the purposes of serving you targeted advertising (also referred to as “online behavioral advertising” or “interest-based advertising”). To learn more about targeted advertising, advertising networks and your ability to opt out of collection by certain third parties, please visit the opt-out pages of the Network Advertising Initiative, here, and the Digital Advertising Alliance, here.
To manage the use of targeting or advertising cookies on this website, consult your individual browser settings for cookies. To learn how to manage privacy and storage settings for Flash cookies click here. Various browsers may offer their own management tools for removing HTML5 local storage.
5.3 Opt-Out from the collection of device and usage data
You may opt-out from the collection of some device and usage data (see “What device and usage data we process” section above) by managing your cookies at the individual browser level. In addition, if you wish to opt-out of interest-based advertising click here, or if located in the European Union click here). Please note, however, that by blocking or deleting cookies and similar technologies used on our websites, you may not be able to take full advantage of the website.
While some internet browsers offer a “do not track” or “DNT” option that lets you tell websites that you do not want to have your online activities tracked, these features are not yet uniform and there is no common standard that has been adopted by industry groups, technology companies or regulators. Therefore, we do not currently commit to responding to browsers’ DNT signals with respect to our websites. In other words, we do not alter our practices with respect to the collection of information based upon a user’s selection of the DNT setting or other opt out setting. If a person selects DNT we record and maintain their preferences. VIQ takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
5.4 Social Media Features
Our websites may use social media features or plugins, such as the Facebook “like” button, the Twitter “Tweet” button and other sharing widgets (“Social Media Features”). You may be given the option by such Social Media Features to post information about your activities on a website to a profile page of yours that is provided by a third-party social media network in order to share with others within your network. Social Media Features are either hosted by the respective social media network or hosted directly on our website. To the extent the Social Media Features are hosted by the respective social media networks, the latter may receive information that you have visited our website from your IP address. If you are logged into your social media account, it is possible that the respective social media network can link your visit of our websites with your social media profile.
Your interactions with Social Media Features are governed by the privacy policies of the companies providing the relevant Social Media Features.
5.5 Notice to California Residents
If you are a resident of California, California Civil Code Section 1796.83 permits you to request information regarding the disclosure of your personal information by VIQ to a third party for the third party’s direct marketing purposes. The right granted to California residents applies only to their activities within the State of California. To make such a request, please send an email to email@example.com or write us at:
VIQ Solutions Inc.
5915 Airport Road, Suite 700
Mississauga, ON, Canada
Attn: Legal Department
6. Purposes for which we process Personal Data and the legal basis upon which we rely.
The laws in some jurisdictions require companies to tell you about the legal ground they rely upon to use or disclose Personal Data. To the extent those laws apply, our legal grounds for processing Controller Data are as follows:
Where we need to collect and process Personal Data by law, or under a contract we have entered into with you and you fail to provide that required Personal Data when requested, we may not be able to perform the contract.
Our websites are not directed at children. We do not knowingly collect Personal Data from children under the age of 13. VIQ websites are intended for users over the age of 18. If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us as described in the “Contacting Us” section below and we will take steps to delete such Personal Data from our systems.
8. How long do we keep your Personal Data?
We may retain your Personal Data for a period consistent with the original purpose of collection (see “Purposes for which we process Personal Data and on what legal basis” section above). We determine the appropriate retention period for Personal Data on the basis of the amount, nature, and sensitivity of your Personal Data, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve the purposes of the processing through other means, as well as the applicable legal requirements (such as applicable statutes of limitation).
After expiry of the retention periods, your Personal Data will be deleted. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of the data.
9. Your rights relating to your Personal Data.
9.1 Your rights
You have certain rights regarding your Personal Data, subject to local data protection laws. These may or may not include the following rights:
The specific rights to which you are entitled are based upon your geographic location, and the location of where your Personal Data is stored.
9.2 How to exercise your rights
For Processor Data: To exercise your rights, please contact us in accordance with the “Contacting Us” section below. We try to respond to all legitimate requests that relate to accuracy and completeness of Personal Data, as well as requests made within the parameters of local privacy laws that apply to you, within one month and will contact you if we need additional information from you in order to honor your request. Occasionally it may take us longer than a month, considering the complexity and number of requests we receive.
For Controller Data: To exercise your rights, please contact us in accordance with the “Contacting Us” section below. We try to respond to all legitimate requests that relate to accuracy and completeness of Personal Data, as well as requests made within the parameters of local privacy laws that apply to you, within one month and will contact you if we need additional information from you in order to honor your request. Occasionally it may take us longer than a month, considering the complexity and number of requests we receive.
In addition, if you have registered for an account with us, you may generally update your user settings, profile, organization’s settings or event registration by logging into the applicable Site with your username and password and editing your settings or profile. To update your billing information, discontinue your account, and/or request return or deletion of your Personal Data and other information associated with your account, please contact us.
9.3 Your rights relating to Customer Data
If your data has been submitted to us by an VIQ customer and you wish to exercise any rights you may have under applicable data protection laws, please inquire with our Customer directly. Because we may only access our Customer’s data upon instruction from the respective Customer, if you wish to make your request directly to us, please provide the name of the VIQ customer who submitted your data to VIQ when you contact us. We will refer your request to that Customer and will support them as needed in responding to your request within a reasonable timeframe.
9.4 Your preferences for marketing communications
If we process your Personal Data for the purpose of sending you marketing communications, you may manage your receipt of marketing and non-transactional communications from us by clicking on the “unsubscribe” link located on the bottom of our marketing emails, by replying or texting ‘STOP’ if you receive SMS communications, or by turning off push notifications from our Site on your device. Additionally, you may unsubscribe by contacting us using the information in the “Contacting Us” section below. Please note that opting-out of marketing communications does not opt you out of receiving important business communications related to your current relationship with us, such as information about your subscriptions or event registrations, service announcements or security information.
We take precautions including organizational, technical, and physical measures, to help safeguard against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, the Personal Data we process or use.
While we follow generally accepted standards to protect Personal Data, no method of storage or transmission is 100% secure. You are solely responsible for protecting your password, limiting access to your devices, and signing out of websites after your sessions. If you have any questions about the security of our websites, please contact us via the “Contacting Us” section below.
11. European Union And Swiss Privacy Shield Framework Statement – THIS SECTION APPLIES ONLY TO CUSTOMERS OF VIQ MEDIA TRANSCRIPTION, INC. (“VIQ MEDIA”)
For personal information of employees, consumers, healthcare professionals, medical research subjects and investigators, customers, investors, and government officials that VIQ Media receives from the European Economic Area or Switzerland, VIQ Media has committed to handling such personal information in accordance with the EU and Swiss – U.S. Privacy Shield Framework. VIQ Media’s EU and Swiss -U.S. Privacy Shield Framework certification can be found at https://www.privacyshield.gov/list. For more information about the Privacy Shield Principles, please visit the U.S. Department of Commerce’s Website at https://www.privacyshield.gov/.
13. Contacting Us
VIQ Solutions Inc.
5915 Airport Road, Suite 700
Mississauga, ON, Canada
Attn: Legal Department
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.